New business that transforms prospects into customers

“We can see how significantly the faster turnaround is improving our customers’ experience. As an example, rather than taking one or two days for completed applications to arrive in the post, as soon as the client completes the application online it immediately appears in the underwriters’ inbox.”

“You can’t fault the crew at Axe Group. They are always upfront, honest, and ready to work together. Even though this was a complex project they found a way to achieve it, including taking on extra responsibilities like liaising with our cloud solution provider while keeping me in the loop at all times.”

“We’ve worked with Axe Group to update features including the development of an underwriting workbench, an eClaims solution, and the first online application form in the market to allow financial advisers to apply for life insurance cover on behalf of their clients. They are great at developing new features and tools based on feedback from us, and from across the market.”

“In the end, I think that our experience shows that it is possible – and practical - to progressively replace old technology provided you start with technology that has the potential and flexibility to replace all current systems.”

“Every project has to meet internal rates of return, based on revenue or efficiency. It’s fair to say we’re happy with the results.”

“From our perspective this meant changes could be made right up to the production deployment without the risk that errors would filter through to production. In a regulatory-driven environment like this, that gave us real confidence in the outcome.”