Simple, seamless client management
With a central client database for the entire system, Axe Flow helps enhance your service and customer relationships.
SINGLE CUSTOMER VIEW
View customer details across all channels and interactions
- Avoid multple copies of each client's record with a central client register
- Reduce errors by making universal changes to customer details
- Easily prevent overinsurance with a single view of every customer
EXPERIENCE
Create an enhanced, personalised experience
- Improve customer service with fast, tailored responses—with a timeline of all client activity across multiple channels
- Identify the best solution and action for each customer, and demonstrate that you’re meeting their needs
- Safeguard accuracy and clarity in your correspondence with customers
SELF SERVICE
Support customer convenience and ease
- Provide greater control and visibility through the client self-service portal
- Easily ensure accuracy by enabling customers to keep records up-to-date
- Remove the risk of non-payment due to wrong addresses, maintaining uninterrupted coverage
With features like these, there are no limits on performance
Centralise your client registry
View chronological client activity
Automate address validation
Create a single client record
“We definitely see the advantages of having single platform for the entire solution. One system to rule the world, you might say! I think the fact that we’ve decided to go down that path and invest in having everything with Axe Group and their technology speaks volumes for the product - and the company overall.
“What we like about Axe Group is the fact that they are quite agile and are able to turn products around quickly. Another strength is the long term tenure of their staff – if they find someone good, they keep them.”
“Every project has to meet internal rates of return, based on revenue or efficiency. It’s fair to say we’re happy with the results.”
“Axe Group have the scale and mindset to deliver robust solutions; but the best thing is that they bring us new ideas. It’s great to get those insights, which you don’t get from other vendors.”
“Luckily Axe is very flexible. Because they had the capability to divert people from other projects onto this, we were able to immediately mobilise a team for four days of intensive workshops, and within 6 weeks it was all done.”
“When we first started we were probably only doing one or two releases a year which were so large they were nearly impossible to test and carried greater risk. Now we’re doing 6 to 7 a year and the business sees the benefit of that. Our key stakeholders are very appreciative of the volume and extent to which we are able to adapt and implement new things quickly.”
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A platform built on a lifetime of experience
Deliver a seamless end-to-end experience to your customers, with a single, unified platform containing a complete ecosystem of partners. Our managed SaaS solution does the hard work for you ensuring effortless business flows.
The Axe Group difference.
More than a platform. A partner.
Adaptive to the core
Our feature-rich system is continually evolving and adapting under your business ̶ so you can experience all the benefits, without the disruption.
Solutions built for your business
Axe technologists work closely with your business to ensure agile, dynamic decision-making, and create tailored solutions that truly meet your needs.
25 years and counting
After a quarter century partnering with global insurers and reinsurers, we have the people, data, and processes to support you as you build your future.