Claims management for a better claims experience

“As an insurer the claims process is one of our most critical processes. We had to do something that was long overdue and having the experience with Axe Group on the new business system we didn’t really look for any other options because both the process we went through and the product experience were good enough to simply expand out the functionality and use one system to manage both.”

“In the end, I think that our experience shows that it is possible – and practical - to progressively replace old technology provided you start with technology that has the potential and flexibility to replace all current systems.”

“Axe Group had to design it to meet to the bank’s code and styling exactly. It’s that combination of skill – their ability to understand the importance of customer experience and also deliver the required functionality that I appreciate.”

“From our perspective this meant changes could be made right up to the production deployment without the risk that errors would filter through to production. In a regulatory-driven environment like this, that gave us real confidence in the outcome.”

“Axe were fast in coming up with the solution but what was most reassuring was that they trialled options and proved the solution was viable before we had to commit to any cost.”

“Axe Group have the scale and mindset to deliver robust solutions; but the best thing is that they bring us new ideas. It’s great to get those insights, which you don’t get from other vendors.”