Claims management for a better claims experience
With automated claims processing and easy self-service portals, your customers can expect complete visibility over their claim and a seamless, personalised experience.
CLAIM MANAGEMENT
Eliminate processing bottlenecks
- Remove inefficiencies in your processes and systems that slow your team down
- Give claims staff instant access to all the information they need to process a claim
- Slash admin costs by automating processes, including document generation for clients and providers
SERVICE
Impress and reassure your customers
- Leverage automation and customer data to enable staff to deliver a high level of personal service at key moments
- Give customers and providers full visibility over claims lodgement and progress via a secure self-service portal
- Automatically generate documents to make certain customers and providers have ready access to information
PAYMENTS
Offer flexible, secure payment options
- Protect payments with multi-step authorisation
- Offer flexible payment options and plans which improve the customer experience and encourage payment
- Automatically follow up on late payments
With features like these, there are no limits on performance
Issue first notice of loss
Enable easy claims lodgement
Speed up eligibility assessment
Automate claim validation and triage
Offer flexible payments
Generate required documents
Process and file incoming documents and emails
Improve asset (risk) management
“As an insurer the claims process is one of our most critical processes. We had to do something that was long overdue and having the experience with Axe Group on the new business system we didn’t really look for any other options because both the process we went through and the product experience were good enough to simply expand out the functionality and use one system to manage both.”
“In the end, I think that our experience shows that it is possible – and practical - to progressively replace old technology provided you start with technology that has the potential and flexibility to replace all current systems.”
“Axe Group had to design it to meet to the bank’s code and styling exactly. It’s that combination of skill – their ability to understand the importance of customer experience and also deliver the required functionality that I appreciate.”
“From our perspective this meant changes could be made right up to the production deployment without the risk that errors would filter through to production. In a regulatory-driven environment like this, that gave us real confidence in the outcome.”
“Axe were fast in coming up with the solution but what was most reassuring was that they trialled options and proved the solution was viable before we had to commit to any cost.”
“Axe Group have the scale and mindset to deliver robust solutions; but the best thing is that they bring us new ideas. It’s great to get those insights, which you don’t get from other vendors.”
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A platform built on a lifetime of experience
Deliver a seamless end-to-end experience to your customers, with a single, unified platform containing a complete ecosystem of partners. Our managed SaaS solution does the hard work for you ensuring effortless business flows.
The Axe Group difference.
More than a platform. A partner.
Adaptive to the core
Our feature-rich system is continually evolving and adapting under your business ̶ so you can experience all the benefits, without the disruption.
Solutions built for your business
Axe technologists work closely with your business to ensure agile, dynamic decision-making, and create tailored solutions that truly meet your needs.
25 years and counting
After a quarter century partnering with global insurers and reinsurers, we have the people, data, and processes to support you as you build your future.