Product Support

Choose an Axelerator support package to suit your needs

Every day we explore new ways to make Axelerator better, which is why our platform is regularly updated at no cost to our clients. To help them make the most of each new opportunity we have an agile and open approach to providing support and ongoing development. We are proud to work as an extended part of our clients’ teams, allowing us to fully customise the service they receive.
Axelerator Product Support

BAU support

Access to immediate support from our product and implementation teams during business hours so your flow of work continues uninterrupted

Support for urgent fixes

Critical issues receive additional attention, and our team will work closely with yours to resolve and deliver patches for any required fixes.

Regular access to new features

New features and functions as well as technology upgrades are included in regular quarterly releases of Axelerator can be automatically applied to your system.

Tailored Support

Support beyond the product

Our tailored support option allows us to provide complete support for the “not product” code and configuration that underlies your solution, including user authentication layer, database and integration to your other systems. We maintain replicas of your production and testing sites for development and testing, keep documentation up to date, maintain source repositories, keep build and deployment scripts current, and carry out full regression and performance testing before any deployment.

Dedicated support team

Access to dedicated full-time Axe developers who work in an agile way under your direction to provide complete support for urgent, housekeeping and system enhancement tasks.

Regular access to new features

New features and functions as well as technology upgrades are included in regular quarterly releases of Axelerator can be automatically applied to your system.

"The amount of technology coming at us in the next five years is probably more than we've seen in the last 50."
Mark Franks, Director of global automation at GM

If you’re looking for an innovative platform that has been engineered to support business growth and agility in the insurance industry, we should talk.