Claim lodgement is is a delicate time for both your customers, and your team. Customers are feeling stressed and concerned, and need reassurance in your processes, and in you. They need to have visibility of all processing, while agents and providers may also need to be kept informed. At the same time, your team need to apply a consistent approach, while respecting that each case is different. You need a solution that streamlines routine processing so your team can focus on complex cases.
Keep them informed
Give clients and providers secure and direct access to claims lodgement information
Keep service standards high
Streamline manual processing to free your team up to focus on providing service that excels.
Eliminate processing bottlenecks
Remove the inefficiencies and systems that slow your team down.
Automation that ensures a high level of service
- Automatically generate and email letters to clients and providers
- Automatically match incoming documents with claims
- Store all documents with the claims for quick retrieval
- Ensure flawless consistency across all your processes
With Axelerator we reduced our Claim's departments workload by over 30% and dramatically sped up the processing.
- Major Insurer
Automation that delivers a consistently high level of service
- Provide secure and direct access to account details and claims lodgement information
- Offer smartphone and mobile device options to agents and clients.
Axelerator is a fit-for-purpose software solution that can be set up to enhance your operations and solve your frustrations in a fraction of the time other software packages require.
Maintain control of your team no matter where they are
- Set and monitor authority limits
- Access real-time online charts of staff workload
- Ensure consistent automated decisions
- Provide flexibility with remote and offsite access