Lifecycle Services

Streamline your operations with automated lifecycle services

Axelerator for Lifecycle Services


Operational effectiveness is key to retaining existing customers at low cost. Automation of front-end processes is required to remove the constraints from back-end policy administration systems. Extending these systems with automated client-centric processes for policy lifecycle services empowers staff with better tools, enables proactive service to customers and intermediaries and reduces operational costs.

Axelerator Lifecycle Services is an innovative insurance software platform for automating client-facing policy management activities. It helps insurers administer policies and service advisers, agents and clients by taking care of mid-term changes, renewals, cancellations, lapses, reinstatements and changes to intermediary and client details. This frees up staff to focus on growing the business and streamlining processes, leading to a better experience for all.

Axelerator Lifecycle Services delivers a customer single-view and provides centralized policy management across all channels from a single platform. It is delivered with a full Working Model and ready to be configured to meet each insurer’s specific guidelines, products, underwriting rules, premium calculations, lifecycle process rules, documents, workflow and branding. The resulting system will have an exact business fit for each insurer’s needs.


Operating Advantage


Axelerator provides insurers with an operating advantage by simplifying client-facing policy management activities. The key benefits are:

  • Administration Portal: single place for back office staff to manage lifecycle transactions and review client data
  • Process Orchestration: end-to-end automation of policy transactions enabling one-touch execution
  • Call Center: tele-administration to handle inbound enquiries, and for scripted proactive customer and intermediary servicing
  • Self-Service: enables intermediaries and clients to drive transactions and enquiries which reduces administration costs
  • Reduced Workload: remove manual tasks, avoid duplicate effort and eliminate errors using rules-driven processes
  • Legacy Integration: run standalone or integrate to existing policy administration systems and other back-end systems
  • Why Choose Axelerator Lifecycle Services

    How our Lifecycle Services working model will benefit your insurance business

  • Axelerator Platform Functionality

    The Axelerator platform delivers many key features underlying the Lifecycle Services working model

  • Mid-term Changes

    Axelerator manages mid-term changes for clients with existing policies

  • Renewals

    Ensure clients are notified in advance when renewals are due

  • Reinstatements & Lapses

    Manage reinstatements and lapses automatically

  • Cancellations

    Manage cancellations of policies and pending transactions

  • General Enquiries

    Manage policy related enquries for staff, clients and advisers

  • Receipts & Payments

    Orchestrate transactions to support the payment process

  • Client Updates

    Support detail changes through self-service

  • Statements & Reports

    Generate standard documents and reports in real-time

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