Claims

Achieve better outcomes with an automated life insurance claims process

Axelerator for Life Claims


Improvements at claims inception, more effective assessments and tighter control of ongoing claims can be achieved with best practice automation.

Axelerator Life Claims delivers full automation of the life insurance claims process from lodgement, entitlement verification, triage, assessment and payment.  It is delivered as a Working Model and comes ready to be configured to apply your company specific guidelines and claims processing rules.  The resulting claims system will have an exact business fit for your company's needs. 

It can be integrated with existing systems and the user interface can be configured to reflect your company’s brand or brands. Axelerator Life Claims is the latest innovation from Axe. Our Working Model has been developed based on best practices, making it one of the most flexible and configurable claims software applications on the market today.

Future releases will see the functionality of Axelerator Life Claims extended to include estimation, reserving, declarations and mangement of ongoing claims.


Operating Advantage


Axelerator provides insurers an operating advantage by automating all aspects of the life claims process. They key benefits are:
  • All Channels: support Retail, Group, Direct and Bancassurance channels from a single platform
  • One-touch: straight-through processing (STP) of claims from lodgement, auto-assessment, to pay and close
  • Case Management: Assessors' Workbench with workflow to manage supplementary information and ongoing cases
  • Knowledge Capture: embed knowledge in rules for higher throughput and to free specialists for more difficult cases
  • Workload Management: triaging allocates cases based on skills, together with workload monitoring and reassignment
  • Insight and Controls: SLA tracking with real-time dashboards for key performance indicators
  • Stakeholder Management: automated interaction with stakeholders, with self-help portals for status tracking
  • Lodge

    Axelerator delivers full automation of the claims lodgement process

  • Verify

    Claimant entitlement verification can be automatically determined

  • Triage

    Pre-defined triage rules can be initiated by workflow to manage incoming claims

  • Assess

    Auto-assessment including gathering of information from relevant third parties.

  • Straight Through Processing

    Delivers straight through processing for simple claims

  • Estimates & Reserving

    Estimation rules can be configured in the system and automatically initiated

  • Declarations

    Axelerator manages requirements related to longer term Income Protection periodic declarations

  • Pay

    Manage and make scheduled claims payments over a specified period and frequency

  • Review & Analyze

    Use rules-driven tracking to more efficiently manage longer term claims cases

  • RTW Plans

    Facilitate the development of RTW Plans with Axelerator

  • Rehab

    Manage rehabilitation with pre-defined rules enforced using automated processes

  • Resolve

    Resolve and close claims efficiently

  • Axelerator Platform Functionality

    The Axelerator Insurance Platform provides many key features underlying the Claims Working Model

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